Our records indicate your address on file does not match what you have provided. You wound need to change your address information in our website. Please log in to your ePassporte account and click on "Account". This will take you to your ePassporte online statement. At the top of your page is your name and address with the "Update Address" link directly underneath them. Please click on this link and follow the instructions for successfully changing your address information.
Do you agree to pay the $20.00 replacement fee? If so you can forward your request via email along with your mailing address and your request will be forwarded to our technical department.
I hope this information is helpful. For further assistance, please do not hesitate to contact us.